Accurate Moving Services ("we", "us", "our") respects your privacy. This policy explains what personal data we collect when you use our website or services, why we collect it, how we protect it, and the rights you have under the Data Protection Act, 2012 (Act 843) of Ghana.

1. Who we are

We are the data controller for the personal data described in this policy.
Business name: Accurate Moving Services
Address:Accra, Ghana
Phone: 055-824-4319
Email: info@accuratemovingservices.com

2. What personal data we collect

Depending on how you deal with us, we may collect:

• Contact details: name, phone number, email address.
• Move details: pickup and destination addresses, move date, size of home or office, inventory, and any special requirements.
• Shipment details: information needed to track cargo, including shipments from China to Ghana.
• Insurance requests: details you give us when you request Goods in Transit (GIT) insurance.
• Student moves: campus or hostel address and storage requirements.
• Business clients: company name and the contact person's details.
• Communications: messages you send us by form, phone, SMS, WhatsApp or email.
• Technical data: IP address, browser type and pages visited, collected through cookies and similar tools (see section 8).

We do not ask you to share sensitive items such as passwords, bank card PINs or ID numbers through our website forms.

3. Why we use your data

• To prepare your estimate or quote and confirm final pricing by email and SMS.
• To schedule, carry out and deliver your move, storage or shipment.
• To let you track your shipment.
• To arrange insurance you have requested.
• To answer your questions and give customer support.
• To issue invoices and keep business and accounting records.
• To keep our website secure and improve it.
• To meet our legal obligations.

We use your data only for these purposes, or for another purpose that is compatible with them. We will ask for your consent before using it for anything else, including marketing.

4. Your consent

We collect and use your personal data with your consent, or where it is necessary to carry out a contract with you, to comply with the law, or to protect our legitimate interests without harming your rights. When you submit a form on our website you will be asked to confirm that you agree to this policy. You can withdraw your consent at any time by contacting us. Withdrawal does not affect processing already carried out, and may mean we can no longer provide some services.

5. Who we share your data with

We do not sell your personal data. We share it only where needed, with:

• Our own staff, movers and drivers, who see only what they need for your job.
• Insurers, where you request GIT insurance.
• Freight, shipping and customs partners, for cargo shipments.
• Trusted service providers that process data on our behalf, such as our website hosting, email and SMS providers. They may use your data only to provide their service to us.
• Authorities or regulators, where the law requires it.

Anyone who handles data for us must keep it confidential and secure and may use it only on our instructions.

6. Transfers outside Ghana

Some of our providers (for example hosting or email services) or shipping partners may be outside Ghana. Where your data is transferred abroad, we take reasonable steps to make sure it stays protected.

7. How we protect and how long we keep your data

We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections, restricted access to customer records, and staff confidentiality obligations. No system is completely secure, but we work to prevent loss, misuse and unauthorised access.

We keep your data only as long as needed for the purposes above or as the law requires. [For example: quote enquiries that do not lead to a booking are deleted after 12 months; customer and invoice records are kept for 6 years.] After that we delete or anonymise it.

If a data breach is likely to affect you, we will notify you and the Data Protection Commission as soon as reasonably possible.

8. Cookies

Our website uses only cookies that are necessary for it to work, such as those that keep your session secure. We do not use advertising or tracking cookies. You can block or delete cookies in your browser settings, although some parts of the site may stop working.

9. Your rights

Under the Data Protection Act you have the right to:

• Ask whether we hold personal data about you and receive a copy.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to delete or stop using data we no longer have a lawful reason to keep.
• Object to processing that causes you damage or distress, or to direct marketing.
• Withdraw your consent at any time.
• Claim compensation if we fail to comply with the Act and you suffer damage.

To use any of these rights, email info@accuratemovingservices.com or call 055-824-4319. We may need to confirm your identity first, and we will respond within a reasonable time.

10. Children

Our services are for adults. Some of our student customers may be under 18. We do not knowingly collect a child's data without the consent of a parent or guardian. If you believe we have done so, contact us and we will delete it.

11. Links to other websites

Our site links to third-party sites, such as Google for customer reviews. We are not responsible for their privacy practices, so please read their policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its revised date.

13. Complaints

If you have a concern, please contact us first and we will try to resolve it. You also have the right to complain to the Data Protection Commission of Ghana at www.dataprotection.org.gh.