Your data, your choice

Data Deletion Request

You can ask us to delete the personal information we hold about you. This page explains what we hold, how to make a request and what happens next.

Last updated: 5th November 2026
Accurate Moving Services respects your right to privacy. If you would like us to delete personal information we hold about you, you can contact us using the details on this page. We will review and action your request in line with applicable law.

01 Overview

This page applies to personal information we collect through our website, quotations, bookings, customer communications and third-party platforms such as Facebook or Instagram.

You can request deletion at any time. We will confirm receipt of your request and explain if any information must be kept for legal, accounting or service reasons.

02 Information We Hold

Depending on how you have interacted with us, we may hold:

  • Contact details: your name, phone number and email address.
  • Move details: pickup and delivery addresses, move dates, inventory and access notes.
  • Booking records: quotations, booking references, invoices and payment records.
  • Communications: messages sent through our website, phone, SMS, WhatsApp, email or social media.
  • Technical data: limited website and device information collected through normal website operation.

03 How to Request Deletion

Send us a deletion request using any of the methods below. Please include the name, phone number and email address you used with us so that we can find your records.

If you contacted us through Facebook or another platform, you can also use that platform's own data-deletion tools. We will action requests we receive directly from you.

04 What Happens Next

When we receive your request, we will:

  • Acknowledge your request and, where necessary, ask for information to verify your identity.
  • Search our records for the personal information covered by your request.
  • Delete or anonymise the information, unless we are required or permitted to keep it.
  • Confirm the outcome to you, usually within 30 days.

If we need more time, we will let you know and explain why. We may decline a request where the law requires us to keep the information or where the request cannot be verified.

05 Information We May Retain

We may need to keep limited information after a deletion request, for example:

  • Invoices, receipts and accounting records required by law.
  • Records needed to resolve a dispute, claim or legal obligation.
  • Records of the deletion request itself, so that we can show we handled it.
  • Aggregated or anonymised information that no longer identifies you.

Where we must keep information, we will keep only what is necessary and for the period required, and we will restrict access to it.

06 Third-Party Platforms

If you interacted with us through Facebook, Instagram, WhatsApp or another third-party platform, that platform may also hold information about you. Deleting your information from our records does not automatically delete it from those platforms.

Please use the privacy and data-deletion tools provided by those platforms to manage the information they hold. We will cooperate with platform data-deletion requests where required.

07 Contact Us

For questions about this page or a deletion request, contact us at info@accuratemovingservices.com or call 055-824-4319.

Submit a data deletion request

Email us with the subject "Data Deletion Request" and the details you used with us, and our team will take it from there.